Last Updated: October 2018
This Privacy Statement explains how user information is collected, used and disclosed by Gula (also referred to as “we” or “us”). This Privacy Statement applies to information collected when you use our website and mobile application (the “Services”) or when you otherwise interact with us.
This Privacy Statement may be altered from time to time. We will notify you by revising the date at the top of the Privacy Statement. We will notice you or obtain consent regarding material changes to this statement as may be required by law.
We collect information about you in various ways when you use our Services, including information you provide directly and information collected automatically. Information about you is collected and processed with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, and protect the security of our systems and our customers.
We collect information when you create an account, make a payment, write a review, or participate in any other interactive feature of the Gula. This consists of basic user information (such as your name, email address, address, phone number, photos, gender, and date of birth); pet information (such as breed, age, photos, veterinarian, and immunization status); and any other information you choose to provide.
Limited payment information may also be collected and stored, such as payment card type, expiration date and a part of your payment card number; however, we do not store full payment card numbers as all transactions are processed by our third-party payment processors. If you are a Service Provider, we and our third-party payment processors may also collect certain payment disbursement information to pay you for the Services you provide via Gula.
If you are a Service Provider, we and our third-party service providers may also collect certain personal information from you for purposes of verifying your identity or conducting a background check.
We automatically collect the following information about you when you access or use Gula:
If you create or log into your account through a social media site or email service, we will have access to certain information from that site, such as your full name and email address, in accordance with the authorization procedures determined by such social media site.
We may use information about you for various purposes, including to:
We may share with third parties information about you, including your personal data and communications, as follows:
Gula takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, use, disclosure, alteration and destruction.
The information we collect may be stored and processed in your region, or in any other country where we or our affiliates, or service providers maintain facilities. The locations are chosen to ensure efficient operations, improve performance, and to create back ups.
We transfer information from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections.
Information is kept as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different information types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the information, the availability of automated controls that enable users to delete information, and our legal or contractual obligations.
You may request to update, correct or delete information about you at any time by logging into your online account. If you cannot do so from your account, you may contact us. We may decline requests that are unreasonable, excessive, prohibited by law, could adversely affect the privacy or other rights of another person, where we are unable to authenticate you as the person to whom the information relates, or are not required to be honored by applicable law. We may also retain cached or archived copies of information about you for a certain period of time.
With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device. If you are a Service Provider, however, certain features may require that you accept mobile app push notifications or alerts. If you do not want to receive these push notifications or alerts, then, in addition to adjusting the notifications in your mobile device, you must withdraw from providing such services or using such features. Further information about required acceptance of push notifications and alerts by Service Providers can be found in the Terms of Service applicable to your location (or as communicated to you elsewhere via the Gula Service).
As permitted by applicable law, we may send marketing and/or service-related text messages to your mobile device. You may opt out of receiving some or all of these messages by updating your “Notifications” preferences under “Account Settings” in your online Gula profile. If you are a Service Provider, however, certain features may require you to receive service-related messages by text. If you do not want to receive these service-related text messages, then, in addition to adjusting your Notifications preferences, you must withdraw from providing such services or using such features. Further information about required acceptance of text messages by Service Providers can be found in the Terms of Service applicable to your location (or as notified to you elsewhere via the Gula Service).
If the processing of information about you is subject to European Union data protection law, you have certain rights with respect to that information: